Team Leader - Advocacy

  • Location

    Richmond, UK

  • Sector:

    Adult Mental Health

  • Job type:

    Managed Advertising

  • Salary:

    £25,053.50 to £28,336.13 per annum

  • Contact:

    Steve Vine

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Client:


  • Consultant:


Team Leader - Advocacy

Location: Working across Richmond and Wandsworth Boroughs

Salary: £25,053.50 to £28,336.13 per annum

Closing Date: Sunday 27 June 2021 at 11:59pm

Interview Date: To be Confirmed

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Advocacy

We have an exciting opportunity for someone interested in developing their career as an advocate or for an experienced health & social care practitioner interested in moving into a new career in advocacy.

You will join our new inspiring and friendly Richmond and Wandsworth advocacy service as the Team Leader. Your role will be a permanent term position working full time, 35 hours per week work across both Wandsworth & Richmond Boroughs. You will bold a case load as well as managing a small team of advocates. Full training for the role will be provided.

Our advocacy services advocacy services across a range of disciplines including, Independent Mental Health Advocacy (IMHA), Independent Care Act Advocacy (ICAA) and Independent Health Complaints Advocacy (IHCA). We provide a range of statutory (instructed or non-instructed) and occasional non-statutory advocacy support in secure units, hospitals, care settings or in the community:

Who are we?

Rethink Advocacy run a number of advocacy services across England providing advocacy under The Care Act, The Mental Health Act and the Mental Capacity Act. Our advocacy services offer support to a wide range of people, including people with learning, physical and sensory disabilities, as well mental illness. An advocate is usually provided to people who have no one else to help them and who need support with issues related to care and support needs. Many of our advocacy services also offer community, peer and citizen advocacy for people in the area.

What will you be doing?

  • Co-ordinating a high quality, responsive and effective advocacy service in accordance with the service specification, contract and legislative timescales; ensuring consistent standards are maintained and delivered in an empowering framework
  • Actively monitoring and taking action on performance against KPI targets and deliverables; ensuring that the service demonstrates positive outcomes, impacts and added value
  • Effectively managing staff resources, planning rotas and work schedules to meet service requirements within budget
  • Allocating referrals in accordance with the service standards and engagement protocols
  • Reviewing and checking monthly advocacy reports for accuracy and quality and conduct case file and practice audits and reviews
  • Supporting advocates with case management and practice issues including report writing and reviewing. Effectively provide some supervision and support to advocates in relation to their practice and role
  • Maintaining records adhering to required confidentiality protocols, Information Governance standards and the General Data Protection principles
  • Recruiting the best talent and ensure that all new staff and volunteers receive a high quality workplace induction; ensuring they have the knowledge, information and resources to be successful in their roles

Do you have what we are looking for?

  • Commitment to completion of required qualifications within set timescales or have completed or working towards National Qualification in Independent Advocacy (Level 3 or new Level 4)
  • Completed or working towards additional specialist units e.g. IMCA, DoLS, IMHA, ICAA, Independent Advocacy for CYP and Managing an Advocacy Service and Health Complaints
  • Team management or supervisory experience of developing staff and/or volunteers, setting and reviewing SMART objectives, and taking immediate action to address performance or conduct issues
  • An understanding of case management systems and implementing safeguarding protocols
  • A good understanding of advocacy practice and principles of empowerment and knowledge of relevant legislation
  • Ability to form positive boundaries and working relationships with a wide range of clients
  • Ability to respect and promote a person’s right to make informed choices and decisions without influence.
  • Strong verbal/written/non-verbal communication skills, able to communicate sensitively and empathetically
  • Ability to manage a complex caseload covering a wide range of subjects ensuring independence and clarity of decision making
  • Ability to travel throughout the service area, including travel when required to other Rethink sites

The safety and wellbeing of our service users and colleagues is our first priority, which is why it is now a condition of employment for anyone joining us that they have either had the recommended Covid-19 vaccine or agree to have it when offered by the NHS.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:

  • Salary of £25,053.50 to £28,336.13 per annum (Incl. of London Weighting)
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days’ annual leave rising to 30 days plus bank holidays
  • Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working

Don’t just change jobs, change lives!

So, if you’re seeking your next challenge as a Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Advocacy Team Lead, Support Team Leader, Lead Advocate, Lead Support Worker, or Advocacy Service Manager.