Mental Health
£31,824 (includes 3.5% rota allowance)
Norwich (Home based), Norfolk
Posted 4 weeks ago

Job description

Deputy Helpline Manager

Salary: £31,824 (includes 3.5% rota allowance)
Location: Home-based
Number of positions: 1
Expiration date: 16 May 2022

Beat’s services team is going through a period of significant growth and the demand for our helpline services is higher than ever before.

This is an exciting opportunity that requires excellent leadership skills, with the post-holder playing an important role in leading the delivery of support on our helpline channels. Beat’s Deputy Helpline Manager will be proactive and well-organised, with the ability to adapt and support colleagues and line reports with the delivery of helpline services across all channels.

The successful candidate will be forward-thinking and passionate about providing high-quality support to individuals with eating disorders. In addition, the successful candidate will have experience of working with vulnerable people, acting as a safeguarding lead for staff and volunteers. This role will be busy and varied and will involve ensuring that all staff have appropriate training and development plans in place. This role will involve successfully implementing Beat’s policies and procedures, while ensuring the highest level of care is delivered to our beneficiaries.

Reporting to the Head of Helpline, the postholder will contribute to the effective delivery of helpline services. This includes direct line management for Helpline Advisors and supporting volunteers that deliver our services.

Our helpline operates between the hours of 9am and 12pm Monday to Friday, and 4pm and 12pm at the weekend.

The shift pattern for this role will be a mix of early and late shifts between the hours of 8.30 and 00.30 (8.30-17.30, 15.30-00.30) with one in 3 weekends worked. This will be a 3 week set shift pattern which is repeated.

For more information about the role, please contact our Head of Helpline Pamila.

To apply, please select the apply button shown and download and complete the application form. Applications should be uploaded by 9am on 16th May 2022.

We do not accept CVs as a form of application unless this has been agreed in advance with a member of the recruitment team.

If you have difficulty accessing or using this version of the application form, please contact us before applying.

Shortlisted candidates will be informed by close of business on 18th May 2022. If you have not heard from us by this date, please assume that your application has not been successful.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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