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After 10 years of working as a Registered Manager and 15 year's within Social Care Recruitment - coupled with her Auntie’s abuse within a Care Home, our Chief Executive formed Health & Social Care Jobs.

Victoria felt really passionately, that attitudes within the health and social care recruitment sector should be switched from a commission based motivation to that of influencing and supporting the quality of candidates entering the Sector.

All of the Health & Social Care Jobs Team share the same passion and values and this is evident from the moment you speak to one of our team.


News & Insights

Discovering I had Pernicious Anaemia & B12 Deficiency

Please help by Signing our petition to make B12 available over the counter:

My journey probably started way before I even knew there was a problem.  I believe I had been deficient in B12 for at least six years before it was finally diagnosed… and even then I didn’t get a definitive yes you are! Why? … due to the shear lack of training and education within our Health System surrounding B12 Deficiency and in particular Pernicious Anaemia.

I started to feel very unwell over a period of maybe six years, I started having excruciating migraines, my stomach was rotting and I felt so tired it was more than just lack of sleep or energy I was literally falling asleep and unable to function normally.  I visited my GP on several occasions who conducted so many blood tests and eventually referred me to a specialist in Leeds.  They’re opinion was I had IBS and sent me away with …. wait for it… Diarrhea tablets – even though I told him I actually struggled to go… not the opposite.   I knew I didn’t have typical symptoms of IBS so I didn’t give up.  I must have seen every GP in the surgery – and not one tested my B12! Why??? Because it isn’t part of the Full Blood Count – you have to request it separately.

I then moved to Cumbria and again my health continued to deteriorate to the point where I was losing my speech, couldn’t form words and just wanted to sleep all the time, I was having panic like symptoms and suffered a week long migraine which caused me to lose my speech for nearly six weeks.   I visited my GP god knows how many times, I was told I was depressed, given countless medications for my migraines but the worse bit was when I was told I had MS – Mrs Marsden I am going to send you for a brain scan and I want you to prepare yourself that it will come back that you have “White Matter “ on the brain.  Can you imagine!!!! Anyway, I had the scan and I didn’t have MS Thank god!!!

Through the GP’s testing I found out I had H-Pylori a very common bacteria that lives in the gut and basically destroys the gut wall.  I was given very strong anti-biotics which eradicates this bacterium which did clear up.  That was the last I thought about that and there was no follow up with the Doctors.  But it later turned out, that either the H-Pylori or the nasty anti-biotics triggered an autoimmune response which lead to the destruction of my stomach wall.

While this was all going on I did extensive research of my own – narrowing other things down, researching my symptoms.   It was through this research that I came across a lot of articles about H-Pylori and the links to Pernicious Anaemia.  H-Pylori can lead to Autoimmune Atrophic Gastritis.  Given that I have had other autoimmune issues in the past .. alarm bells started to ring.  So… I booked yet another appointment with my GP and insisted on seeing a Gastroenterologist as I wanted the camera into my stomach. 

By this time, I was really ill, the panic attacks were daily, the brain fog, the forgetting words, not being able to say what I wanted to say, memory loss, forgetting I had been on days out, and I will be honest I actually felt like I wasn’t even here. 

I went for my Endoscopy and the specialist advised me that I had Atrophic Gastritis (Basically thinning of the stomach lining) at this point it was Chronic Acute Gastritis – now I knew that this diagnosis meant that I had lost my intrinsic factor and would need B12 injections for life (because I had done my research).  Your intrinsic factor sits in the lining of your stomach and you need intrinsic factor to convert B12 in the body to a usable form.  Guess what though … even the Gastroenterologist didn’t recognise B12 deficiency and didn’t initiate B12 injections!   Wow !

After this diagnosis I joined the B12 charities and contacted Martin Hooper the Chairman and ask for advice.  He advised me on the correct protocol for treating B12 Deficiency and warned me that the GP’s do not follow guidelines.  Guidelines state that loading doses should continue until all symptoms have stopped.   I also came across a man called Dr Chandy on the internet.. a GP from County Durham, who incidentally had been struck off the GMC for treating people with B12 injections and had successfully cured people diagnosed with MS.  I was so intrigued by this man and he clearly had a lot of knowledge surrounding Pernicious Anaemia I went to meet him.  What an amazing experience.  He showed me case study after case study of people he had treated and regained their mobility due to wrong diagnosis, when in fact a simple B12 injection could have cured them.  Dr Chandy believes that the big pharmaceutical companies are not interested in B12 as it is a 60p injection, think about the money that is in MS Drugs and Anti-depressants !!!! Wrong isn’t it!

I continued to deteriorate and I had stopped working by now, I could no longer do my job.  Being on the telephone interviewing candidates was impossible, I would stutter, break into panic attacks and basically couldn’t even function. 

The final time I went to the Doctors I broke down and said … this is wrong I need help.  Right there and then my GP had no hesitation and gave me a B12 Injection there and then.  He then actioned my loading doses which were over a period of weeks.   Mr Hooper was right though the loading doses stopped and then I was put on a maintenance dose of 1 injection every three months.   Anyone with this illness will tell you that this is shocking, this is nowhere near enough, in fact a dog with the same illness gets an injection once a week (you might say its because it’s a money maker for the vets… no… its actually because animals get treated way better than humans and I got that information from a Vet in Glasgow that I met on a trip away)

So my journey then began in extensively researching my illness.  I read haematological papers, I joined support groups on Facebook, I contacted the charities, I stayed in regular contact with Dr Chandy and this research turned my life around.  Dr Chandy advised me that ideally, I should have daily injections until my symptoms improved, there was no way the GP’s were going to allow this as they have to stick to the guidelines.  These support groups taught me that if I was going to get better I had to take my life into my own hands.  B12 is available over the counter in most European countries… but oh no .. not in the UK.  If you can imagine it the same as a Diabetic. I need B12 just as much as they need insulin. yet I cannot buy it in the UK over the counter and I am restricted to one injection every three months despite there been no evidence to back this up – NO RESEARCH!!!

B12/Pernious anaemia took over my life – I read absolutely everything I could about it…. And I absolutely became obsessed with it. 

My research brought me to the point I realised to get better I must self-medicate.  My family were against it, I had to really educate my husband …. After all everyone wants to trust their GP right??

So just like many others with my illness I bought my B12 from Germany and started self-treating, the first time I injected myself (using Insulin needles), I wont lie I nearly passed out.  But then I just got used to it.  It took about six months of daily injections for me to improve, and I gradually reduced the injections to every other day.  I could not drink alcohol as it sent me back into panic mode and I learnt that Alcohol depletes your B12.  

Three years later I am now on once a week injection and 90% improved.  When I did start treating myself, my stomach which had been distended due to lack of movement completely calmed down and went back to normal, my memory returned, my speech improved and the numbness I had in my leg stopped progressing.   But most of all it was like I had woken up, for years I had felt in a day dream… not actually in the room! 

This journey has been horrendous, and I wouldn’t wish it on anyone.  When I joined my support group on Facebook three years ago there was 1.5K members there are now 18.3K members!  I have registered as a support member so if anyone wants advice I will travel to meet fellow suffers.  I wrote to Jeremy Hunt, Theresa May and Tim Farron about my story of misdiagnosis and how B12 should be available over the counter…. All I received was a standard reply.  Tim Farron on the other hand did reply with his disgust and he too wrote to Jeremy Hunt.  Sadly nothing came of it.  You can help though by signing our petition to make B12 available over the counter:



Support Groups

Facebook Support Group



Dr Chandy – Articles






B12 Charities



There are three forms of B12 Cynocobalamin (when it enters your gut), your intrinsic factor (which we don’t have) converts it to Hydroxocobalamin and then when goes further into your intestines it converts again to Methylcobalamin.  If you have Pernicious Anaemia you are unable to carry out this conversion.  It is also myth that we store B12 in our liver (yes healthy people do) – to store b12 you have to be able to covert it in the first place.   If you become so low in B12 your body depletes your liver stores and then starts to take it from your bone marrow.


Pernicious means “deadly” because before B12 injections PA could kill you.  Without B12 Injections someone with PA would end up with irreversible neurological damage.  This can affect any part of the body.


Please share my story and raise awareness.  Better still if you know Jeremy Hunt. …… give him a hard prod!

My 10 Year Work Anniversary!

So today marks the 10-year anniversary of Vicky walking in to the Living room, interrupting my Call Of Duty marathon, flinging a laptop at me and forcing me to help her with her then new venture of Health & Social Care Jobs!!!


To set the scene………. I was recovering from Spinal Surgery to fuse my back and was coming to the end of a 12 month rehabilitation period, Vicky had started Health & Social Care Jobs in the November of 2001 and had been growing and expanding over those six months and desperately needed assistance – and I was the cheap option! I had never worked in the sector or recruitment but had helped Vicky in her previous roles, helping with on Call and covering shifts and we had always discussed each others work over the dining table and on an evening so I did have an awareness of what was required.


How time has flown over the past 10 years, how I have changed, starting initially helping with Administration and back office function, then recruiting Carers for a Home Care Provider, before graduating slowly to Coordinators, Supervisors, Care Managers and Registered Managers.


All under the tuition and guidance of Victoria Marsden she has been a fantastic mentor on how to do things the "right way" and her founding principles have remained strong and at the core of everything we do.


I'm proud of what we have achieved over the past 10 years, not only for ourselves but also the Providers we have helped fill challenging vacancies, the Candidates whom we have helped find their ideal role, but also the part we have played in providers ability to deliver great care and support.


Ive filled some exciting roles not only in this country but further afield in China and Dubai and met and engaged with some truly inspirational characters and look forward to meeting many many more.


2020 and 2021 have been very challenging for all and have been our most difficult years to date but we are still here and have come through stronger than ever…… and will continue to evolve and adapt for the next 10 years………… im looking forward to continuing relationships with providers who we have worked with over these 10 years but also building new partnerships whilst continuing our evolution and development as your "Trusted, Valued, Recruitment Partner"

You're not ready for Retirement Right!

40 is the new 30!  50 is the new 40! 60 is the new 50 and 70 is the new 60! 

What has inspired me to write this article is the number of people we get calling our office daily, who are not ready to retire, and want to make a difference in their local community and say "Am I too old".  When I was a Registered Manager my oldest Care Assistant was 75!  

Our message is you are "ABSOLUTELY NOT TOO OLD - YOU ARE PERFECT! "

Would your mum or dad, gran or grandad love this job?

Do you know someone else that should speak to us! 

We have vacancies across the UK & Care Providers looking for people just like you! 

Your life skills are prefect for them, and you have so much to offer especially to someone in your local community. We have jobs for Part-Time or Full-Time hours, just evenings, just weekends and flexible around you.  So don't, retire just yet! We have lots of areas of the UK that we are looking (See Full List of places below) for people to become a Care Companion & Dementia Friend, Paid Volunteers, Befrienders & Companions & Care Assistants.

Who would you work for?

We work with a number of organisations who have won countless awards for changing the way older people living in their own homes receive care & combat loneliness.  Some need company after a spouse passes away, others need support when they develop early onset Dementia every single person has different needs. We are very proud that we support Providers who support older adults in the local community by offering companionship led care.  So rather than quickly popping in to check on someone they spend at least an hour with someone, do activities together, go out and lots more!

Spend your days keeping someone company and doing things together, gaining a friend & impacting someone else’s life!

  • Cooking breakfast, whether it’s porridge or a nice soft-boiled egg.
  • Helping someone with their morning routine.
  • Helping someone get in & out of the shower.
  • Taking someone out for the day.
  • Making cakes, playing cards, board games or watching game shows on the TV.
  • Helping with cooking meals and staying nourished and hydrated.
  • Offering companionship, friendship and a trusted friend who cares.
  • Assisting with medication reminders.
  • Providing evening companionship & preparing them for bedtime.

Our Applicants

Most people that apply to us have had previous careers such as Nurses, Police Officers, Estate Agents, Hairdressers, Retail Assistants, Senior Managers. just to name a few.    Many apply because they have reached the time of their life where career isn’t as important as fulfilment, and many choose to do this job to do something they have always wanted to do.  That is to give back to the local community and offer support to someone who really needs it.

Talk To us

We cannot include everything you would do or answer all your questions on a job advert, plus we love to talk!  So please click on apply and I will give you a call & tell you all about this wonderful opportunity for you to avoid Retirement! After all, 40 is the new 30!  50 is the new 40! 60 is the new 50 and 70 is the new 60! 

If you don’t have a CV please email us instead with your contact details and a little information about yourself & We will be in touch.

We are currently looking for people to consider not Retiring & Talking to us in the following Areas:-

  • Ascot
  • Bath
  • Billericay
  • Bournemouth
  • Brentwood
  • Bristol
  • Burton Upon Trent
  • Bromsgrove
  • Camberley
  • Cambridge
  • Cardiff
  • Chesterfield, Derbyshire
  • Conwy, North Wales
  • Cumbria (South Lakes)
  • Derbyshire
  • Edgbaston, West Midlands
  • Elmbridge
  • Epping
  • Fareham & Gosport
  • Farnham
  • Folkestone
  • Godalming
  • Grantham, Lincolnshire
  • Guildford
  • Hampshire
  • Ilkley, West Yorkshire
  • Leeds, West Yorkshire (North Leeds)
  • Lewes
  • Maidenhead
  • Northampton
  • Oxfordshire (All Areas)
  • Poole, Dorset
  • Reddtich
  • Richmond, Greater London
  • Romsey
  • Runnymede
  • Salisbury
  • Shoreham-By-The-Sea
  • Staffordshire
  • Swindon
  • Taunton
  • Tavistock
  • Twickenham
  • Uppminster
  • Wandsworth
  • West Somerset
  • Wetherby
  • Wokingham

To start your journey of "Not Retiring" please email the team, at mas@hscjobs.co.uk telling us a little bit about yourself, where you live and if you are a car driver.   If you have a CV please send this too - our team will find the nearest Companionship Led care provider in your area and get you talking! 


Aunty Christine, My Inspiration

Vicky’ Inspiration………………..

This is story is about my Aunty Christine, she suffered appalling abuse in a Nursing Home and is one of the main reasons I enjoy my job, playing my part in ensuring the very best care is delivered by working hard to match the ideal candidates with their ideal employer and setting.  

Christine lived at home for most of her life with my Grandma and Granddad.  When you visited the first thing she did was make everyone a cup of tea, she loved being useful.   When she was in her teens she had a nervous breakdown and was taken to Stanley Royd, Hospital in Leeds.  I do also know that she was subjected to Electric shock treatments.  She was classed as “Backwards” in those days. 

When my grandparents got older they decided it was time to ensure that Christine was cared for when they had gone that is when Christine entered the Care System.   She was in a Residential Home in Leeds for a while and we did see her change a lot, she would be half asleep half the time.  She wasn’t her usual fun self and became withdrawn and unhappy.  We then were informed this home was closing and she was to be moved to Bradford 16 Miles away from where we lived. This wasn’t ideal for my Mum who didn’t drive and would have had to catch several busses each day to visit where as previously she was only a few minutes away. We did not seem to have a say in this and I decided to get involved. 

Myself and my mum attended a meeting with every care professional involved in her well being – there must have been 10 people in that room and do you know what … none of them knew anything about her! It angered me.  The doctor read out a list of medication she was currently taking and when I asked why she was taking a certain medication I got a blank face.   We were informed that she would be moving to Bradford because she needed a Nursing Home and as she was under 55 it was hard to find a home that would take her.  The decision had already been made!

My aunty went to live at the Home in Bradford, during her time there she had her cigarette allowance reduced to 3 a day this caused her distress and she was reduced to going into the local Supermarket Café to take cigarette butts from ashtrays.  The Home knew about this and did nothing.

She then broke her hip (We still don’t know why) and we were called to the Hospital.  I went with my mum on that first visit to find her in the middle of a small ward of six.  Her hair was stuck to her head, she smelled so badly of urine the whole ward smelt.  Worst of all the care home had put her in an ambulance with her belongings in a bin liner and no-one accompanied her in the ambulance from the home.  It was whilst she was in here that we received the sad news that she had terminal lung cancer.   Christine returned to the home and never walked again and more incidents happened – her bed was moved away from her buzzer as she was constantly in pain.  The final straw was whilst she was being drag lifted; she cried out in pain and was slapped across the face with a slipper!

Safeguarding became involved and I called the local CQC Inspector and started an official complaint. To this day I do not know what happened to that Care Assistant.  The results we got from the CQC inspection were a list of complaints and whether they had been upheld or not upheld it was all a bit lame to be honest!.  We did also discover that there were discrepancies with her monies. But no real answers!

She moved from this home to a home in Leeds where the staff were amazing… she spent her final months being Nursed by some fantastic carers which I am glad of and I was by her side when she died.  Sadly I cannot change what happened to her and the sad life she lived.   Knowing what I know now I honestly think my Aunty had a Learning Disability or Autism.  I feel sad that her life was like this and that she didn’t receive the best care and support she deserved.  In my opinion she should have been living independently not in a Care Home or Nursing Home and had she been born today she may have been treated differently.

RIP my darling and I think about you every day

Victoria Marsden

Managing Director

Company News & Updates

I wanted to personally update our customers of a few changes here at Health and Social Care Jobs but first and most importantly, I would like to take this opportunity to thank you for your incredible support over the past year.  The COVID-19 pandemic has brought huge challenges to many businesses, but I am proud to say that with your support and a lot of hard work and dedication from our team, we are in a relatively strong position.   Despite a few challenges we have managed to battle through COVID-19, with no redundancies, and instead we have grown and added lots of important expertise to the team.

As a former Registered Manager, I am well aware of the magnitude of the challenges that many of you have faced in the past 12 months.  Having worked in the health and social care sector, I have a deep understanding of what it takes to successfully run a care service and the challenges that we have all had to overcome have often been inspiring - this has only made us more passionate to make sure that the service we are delivering to you is the very best it can be. 

Changes to the Team

We have invested heavily over the last few months and I am pleased to let you know that we have made some positive changes to the team, which have been made for very important reasons, to continue to improve and evolve our services.

Managed Advertising Solutions - Team

  • Victoria Marsden, Customer Account Manager
  • Steven Vine, Customer Account Manager
  • Position Vacant – Currently recruiting – Customer Account Manager
  • Sophie Creswell, Customer Account Manager (Copy Writer, Proof-reader & Advert Content Creator)
  • Jonathan Hughes, Business Development (Digital &
  • Currently Recruiting – Customer Relationship Manager

Permanent Recruitment Team

  • Paul Marsden – Recruitment Expert
  • Clare Crane – Recruitment Expert
  • Louise Fullard – Recruitment Expert
  • Georgia Hughes – Candidate Attraction
  • Currently Recruiting – Recruitment Expert

Changes for 2021

Paul and I have been developing lots of plans and ideas for 2021 to ensure we keep growing and keep offering you the very best service in the industry.  We have already started introducing some of these plans to you and many of the ideas are centred around helping you to carry on recruiting the very best care staff throughout the duration of the pandemic.  Paul will be happy to discuss what his team are doing to continue to find the best talent during these challenging times. 

Managed Advertising New Rates & Additional Features

The Managed Advertising Team has grown, and we have looked to bring in the talent to enable us to continue to evolve.  Myself & Steve look forward to discussing with you the positive changes we are making to the Managed Advertising Service, and I have been busy writing lots of new adverts and coming up with ideas to attract people to consider Caregiving as a career.

We have new Preferential Rates which will come into effect from the 1st March 2021 on all new Advertising Packages purchased. This includes some NEW features an additional Branded Job Board and a new structure to the credit system, to allow more flexibility with credits, particularly for those also looking to recruit Live in Care Assistants.

With so many facing redundancy, it is also my goal to carry on going above and beyond to show people what an inspirational sector we work in.  I intend to spread as much good news as I can and through inspiring adverts, we will continue to represent this wonderful sector whilst myth busting any preconceptions that people have. 

I am looking forward to 2021 and continuing to be your trusted, valued, recruitment partner.  Using our knowledge and expertise to inspire others and taking time to listen to others who inspire me.  After all we are always learning.

If you have any questions or concerns regarding Health & Social Care Jobs or Managed Advertising Solutions, relating to our business or our team please pick up the phone, myself and Paul are always happy to answer any questions you may have.

Once again, thank you for your continued support and fingers crossed we can all soon be back to some kind of normality. 

Victoria Marsden


Finding Home Care for my Gran during a Pandemic

Arranging my Gran's Care

2020 has been an awful year for so many people and for so many reasons, for me this was compounded by having to do the hardest thing I have ever had to do, namely organising care for my 98-year-old gran. 

My grandad was my hero and died far too young, but I think about him every day – I often hear him giving me a talking to in my ear when I am struggling with something. My Gran lived for my Grandad, he was her world and when he passed away 34 years ago my Gran told me she couldn’t carry on without him and me honestly I was really worried she wouldn’t, however, 34 years later I'm very proud to say my Gran is 98 years old and was very active until quite recently when she had a fall in the community, which really knocked her confidence.  When my Grandmother’s health started to decline further, I asked the family if I could look for suitable homecare companies to visit and take care of her.

Choosing A Homecare Provider

Working in the sector for so long I already knew a lot of the providers in her area, sadly the one I would have chosen didn’t have an office in her hometown.  So, I started my search by asking other people on social media about their experiences, looking at CQC Ratings and I also looked at how long the Registered Manager had been in post. 

I created a short-list and one by one I called the companies to find out more about them.  I had a lot of questions, and of course, some of those were about their recruitment methods for carers.  The final company I called, I had not heard of before, they were a family run home care provider. I was on the phone for over an hour and I got the full history of the company, why they were formed, and their values. They ran through most of the team with me too. 

Another provider I called spent 15 minutes asking me questions and then gave me a reference number to say someone would call me back.  I got that call a month later, by then my gran's care had been started weeks ago. What did put me off though was my Gran was a reference number, not a person. 

I chose the family-run company that had wonderful values and made me feel so at ease and we were not disappointed.  The only issue we had was we wanted more care for my gran, and they didn’t have the capacity.  I decided to offer them free advertising to help with their recruitment pipeline.


I found myself educating my family about certain aspects of Dementia.  Gran had stopped watching Television, had become reluctant to use any electricity, and had started moonlighting and having accidents around the house.  They felt she was almost being naughty, and they struggled to understand her behavior so I set about finding Dementia Cafes and local support groups so that they could learn more about Dementia.


Just as the COVID pandemic peaked Gran needed a lot more help and support, as the care she needed was having an enormous strain on my Uncle and his wife, who had also just found out she had cancer.  We found ourselves as a family having to move Gran to a Nursing Home at the worst possible time we could. 

Due to our previous experience with my Aunty who was abused in a Nursing Home, I was passionate about choosing the Care Home and I don’t think I have ever interviewed a Registered Manager as thoroughly….. the poor lady!!!! anyway, she moved in and had to isolate for her first two weeks which was a very confusing time for her. 

I am happy to say though, despite living on her own for the last 34 years, she absolutely loves it.  She has so many friends and all the Care Assistants know my Dad and constantly keep him updated on her progress.  All of them say “We love her” so I know she is in a great place.  The family has only managed to visit as Keith Lemon would say “Through the window” and here is a picture of her a few weeks ago. Sadly, I have not seen her since May for her 98th birthday.

Since moving into the Home my Gran has thrived, she has gained weight and is a lot happier person for making the move.


Raising Money and Awareness for Movember......

The year is 2020 and I’m not sure many of us have experienced a year as sad, bizarre, scary, confusing, and potentially as lonely as this one. Yes, people have suffered hardships around the world throughout my lifetime and for generations before ours, but realistically you never really understand until you are in the middle yourself.

My worries have mainly been family and our business, I have been lucky that at home there are 4 of us so whilst we have faced lockdown and COVID, we have faced it together.

Lots of people haven’t had that luxury of companionship and I have seen friends and family who have suffered from their Mental Health - not just Men, but we Men are a funny breed and we do isolate ourselves and don’t talk to people when we should and carry that burden alone. So this year yes I am raising funds for Movember to allow them to continue their good work I am going to be walking my 60km and growing a stooopid mustache to help start a conversation and engage with people, an icebreaker a way of showing people they are not alone.

Any donations at this difficult time would be appreciated but equally so would a text an email a phone call or a chat if you do need someone to talk to.


Pre-Screening The Secret to Avoid Interview No Shows

First impressions count, and it’s very easy to fall into a pre-screen that suits your business, many providers overlook the fact that this should really be a two-way conversation between the candidate and end employer.  This is the chance for the candidate to interview you too, an opportunity for you to really get them to buy into coming to work for you.  If you don’t entice them, your competitors will. So how can you screen candidates but also ensure you get out of it what you need.

If your pre-screen is good, then candidates are more likely to turn up to their interview.  First Impressions Count!

The Attracting Mode

Your first contact should always be a call – NOT an application form and NOT an email. Although we understand the need and importance of application forms, this could also slow down your process incredibly and be a barrier.  Chances are your competitors are calling the candidates, getting them in for interview next day, and maybe even offering there and then, in the meantime your sat waiting for the candidate to reply to your email or fill out your application form.

Your Approach

We always find that a pretty informal approach initially is key, this ensures that the candidate feels relaxed and feels that they are able to ask as many questions as possible.  You should be:-

Warm, Friendly, welcoming, informative, nurturing, reassuring but truthful. 

  • You should also be an ambassador for your companies Brand, Values and Ethos and be able to tell a prospective candidate why they should work for you.
  • ALWAYS make sure you ask if they are ok to talk before continuing your call.
  • REMIND always remind them which position you are calling them about, they may have applied for many vacancies.
  • EXPLAIN that you have receive their application and the nature of the call is to find out a little bit more about them.
  • DON’T fire questions at them or grill them at this point remember you are still in the ATTRACTING MODE
  • REMEMBER– the pre-screen is a two-way thing, they are deciding if you are right for them,
  • REMEMBER – you are probably not their only option as an employer.

A Chat is much more likely to give you, and them, the answers you are looking for regarding the candidate’s suitability.

What makes you special?

This is one of the key questions our Recruitment Team and Advertising Team always asks when we either take a new vacancy, or write an advert for a client, and it is so saddening that not many people can provide a really good answer.  We often get told

  • We provide a free uniform
  • We pay travel time
  • We have one awards.

Believe it or not none of the above are that important to a candidate.  As an employer or recruiter, your company should have a clear mission statement, this mission statement should run through every employee.  Every employee should know what this is, what are your company’s values, and ethos?  What makes you unique? Why were you formed? What is the story?

The Result

The result you want after your pre-screen call is to have: -

  1. Confirmed that the candidate is really interested in the position
  2. The Candidate has applied for the position for all the right reasons.
  3. The candidate meets your criteria.
  4. MOST IMPORTANTLY you put the phone down and the candidate REALLY wants to come and work for YOU… not your competitor.
  5. You have booked them in for INTERVIEW - REMEMBER speed is the essence. 


Move fastSocial Care is an extremely fast paced candidate led market, 

so don’t delay book the interview today!

Contacting Candidates - Top Tips

Gone are the days where you receive a great application but can sit and wait for four or five more applications before you organise interviews.  The Health & Social Care candidate market is so competitive and with so many providers all competing for the same talent, you have to adapt your recruitment process to ensure you do not lose out on the top talent!

Top Tips for Contacting Candidates


  • Call the candidate within 24 hours of applying and conduct a Pre-Screen/Introduction call. This is key! Grab them while you have their attention.
  • Call once, Call Twice and Call Three Times / What if they don’t answer

 A common theme when receiving & managing candidate applications is that candidates apply for a job then do not answer the phone.   Calling an applicant at different times of the day can prove successful, key times for example before work, lunch time or evenings.  Reasons candidates may not answer are:

  • They are busy working and it is difficult to talk
  • Your calling from a withheld number.
  • You are calling from a number that is not local
  • You are calling from a number they do not recognise.

Leave a detailed Voicemail

How many times have you received a voicemail and the person on the other end of the line speaks so fast and unclear you cannot even make out what they have said?  So when leaving a voicemail speak very clearly, in fact slow down, State your name, Company and the reason for your call, leave your telephone number, your working hours and your email address.

However please be mindful that Voicemails can go un-discovered.


Our rule is always Call, Text, Email, however emails are not a sure way of contacting a candidate.  The downside to emailing a candidate is:

  •  The email could land in their spam / junk folder and never be seen.
  • The candidate may not regularly check their emails.

Send an SMS/Text Messages

It amazes me how many Providers and Internal Recruiters do not have access to a SMS/texting system.  People are very much led by their mobile phones, not many people have access to their emails, but more often than not Text/SMS messages are instant.  Texts are less likely to go undiscovered or ignored.

Health & Social Care Jobs have partnered with IceTrak http://www.icetrak.com/index.php Icetrak is a UK based and owned company specialising in the supply of cloud based SMS text messaging services to the corporate and SME marketplace.

Using an SMS Text messaging system means we can send a text message via our CRM System or simply use our email to send a text message.  This has made a massive difference to our candidate conversion rate over the last three years. If you are interested in using an SMS/Texting system, there are lots of products on the market.

What to include in the text?

Make the text exciting/make them feel valued instantly and include your contact details and opening times.  For example

Hi Janine, thank you for your application for the Registered Manager job , I am very keen to speak to you. So, we can progress your application, hopefully to interview stage please could you call Vicky Marsden on 0113 8160204 (Mon – Friday 8.30-5.30)

Immediately they think they have the chance of an interview and it should prompt them to call you.

Look out for further blogs in this series

  • “Your first contact with a candidate”
  • “Application Forms”
  • “Candidate Tracking and why you should do it”
  • “Face to face interviewing”
  • “How to create a great induction process”
  • “Reasons People Leave a Job”
  • “How to retain your staff team”


Reading a CV, Have you ever...

Have you ever opened a candidate’s CV and immediately found a reason NOT to progress them or call them?  This can be a very common trap In-House Recruiters or Recruitment Consultants can easily fall into.   This can be due to laziness or simply judging or presuming without good reason.

Our Top Tips on Reading a CV

The best CV does not always translate into the best candidate, that is why Pre-screening is really important.  Depending on the level/experience required for the job vacancy you a recruiting for we have shared our Top Tips on common mistakes made when Reading a CV.

It is really important not to:

  • Judge or presume anything.
  • Assume that they would not want to do your job, based on what they are doing now. They have applied after all, so explore this interest further.
  • Make assumptions as to a candidate fit based purely on their CV.
  • Assume why they have moved jobs. Always Speak to them and find out why.
  • Assume especially within the Care Sector that they have never had experience, they may have been brought up with a sibling with Disabilities or nursed an elderly relative, this may not necessarily show on their CV.
  • Rule them out based on their address, they may not mention if they are looking to relocate, or they may live at one address but spend the rest of the week at a partner’s house… so always ask first / don’t assume.
  • Be put off by a badly written CV, not many people do know how to write a really good CV, and most people are not comfortable blowing their own trumpet.

A CV Cannot tell you:

  • Tell you what their personality is like
  • Show you their passion
  • Their story
  • Why they really applied for the job
  • That they are relocating

So basically, do not judge people by their CV’s prior to speaking to them, you may be blown away!  Look for a great attitude, passion and desire to make a difference”!  A CV does not tell you what their personality is like.  You will always find a reason NOT to call a candidate STOP yourself, pick up the phone and call them.